Frequently Asked Questions
The brief list below are questions frequently asked regarding products or services when contacting FasTest.
Our intent is the answers will be helpful and supportive of your current need. If your question is not answered, please contact us for further assistance and someone will be in contact with you as soon as possible.
The preferred process for ordering connectors and replacement components is through distributors of FasTest products. If a distributor is not available in your region or you prefer a direct purchase, please contact Customer Service at 651.645.6266 or at firstname.lastname@example.org for available options such as credit card or purchase order.
FasTest offers a number of products for purchase on-line by credit card to the United States using Visa or Mastercard.
FasTest must have a written order to comply with our quality standard for order accuracy. Purchase orders should be emailed to FasTest Customer Service at email@example.com. Alternatively, you may place your order for standard product through FasTest's online store using your VISA or MasterCard.
Seal life is difficult to predict due to the wide variety of applications using FasTest products. Typically you can be assured of several thousand cycles, however sealing rough surfaces, threads or features may reduce seal life. Other factors such as seal materials, test media, cleanliness, actuation pressure and operational procedures effect seal life. For additional assistance or to discuss specific applications, contact the FasTest technical product group through the Technical Support page or email your request to FastSales@fastestinc.com.
Replacing worn or damaged seals at the appropriate time is the best way to ensure your FasTest connector is working as intended. Finding replacement seals for your connector is now possible through the FasTest website. Seals can be found with just a few clicks. Additionally, Operational and Maintenance Instructions are available for all products.
This would be dependent upon the fluid media used. FasTest primarily utilizes Nitrile, Neoprene and Urethane seal materials. Other materials such as Silicone, EPDM, Viton, etc are available for fluids that may have compatibility issues. Some fluids can wash away the internal lubricants of the product, so periodic preventative maintenance is always recommended. Steam, O2 and volatile solutions are not recommended unless specifically referenced in our product information for these fluids. For additional assistance or to discuss specific applications, contact the FasTest technical product group.
FasTest products are manufactured primarily from corrosion resistant stainless steel and/or anodized aluminum. These connectors will function well in underwater tests. The exceptions would be the ST & XT Series refrigeration products, manufactured from carbon steels.
Yes! FasTest has a highly knowledgeable technical product staff to assistance with special and custom applications.